**Position Overview**

As a dedicated **Customer Service Representative (CSR)** , you will serve as a vital liaison, championing and implementing Functional Excellence within our domestic customer service operations. Your core mission is to deliver exceptional service to both our business partners and customers, ensuring their needs are met with a commitment to continuous quality improvement. You will actively drive best practices, training, and auditing initiatives to elevate the customer experience.
This role requires a comprehensive understanding of domestic order management systems, related policies, and procedures. Proficiency in SAP-R3 (or equivalent ERP), including order entry, pricing, documentation, and invoicing, is essential. Familiarity with Quality Management Systems and broad business operations experience are preferred. You will gain valuable exposure to a variety of systems and tools such as SAP-R3, SharePoint, and Salesforce.com, and work across multiple bu...