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🥝 Customer Service Represtative
impact bpo services pte. ltd. | singapore, Singapore | Posted June 05, 2026
Job Description
Highlights:
- Company transport provided
- AWS + Variable bonus
Responsibilities:
- Enter and process customer orders accurately in ERP systems.
- Confirm orders and provide delivery timelines.
- Track orders and ensure timely fulfillment.
- Respond to customer inquiries via email, phone, or other channels.
- Provide updates on order status, delivery schedules, and issues.
- Resolve routine customer issues and escalate when necessary.
- Ensure accuracy and timeliness in all data and customer interactions.
- Liaise with logistics, warehouse, and planning teams to support order fulfillment.
- Follow up on delivery and documentation requirements.
- Ensure accurate documentation and adherence to policies and regulations.
- Support working capital management by ensuring timely invoicing, order accuracy, and dispute resolution.