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🥝 Customer Service Represtative

impact bpo services pte. ltd. | singapore, Singapore | Posted June 05, 2026

Job Description

Highlights:

  • Company transport provided
  • AWS + Variable bonus

Responsibilities:

  • Enter and process customer orders accurately in ERP systems.
  • Confirm orders and provide delivery timelines.
  • Track orders and ensure timely fulfillment.
  • Respond to customer inquiries via email, phone, or other channels.
  • Provide updates on order status, delivery schedules, and issues.
  • Resolve routine customer issues and escalate when necessary.
  • Ensure accuracy and timeliness in all data and customer interactions.
  • Liaise with logistics, warehouse, and planning teams to support order fulfillment.
  • Follow up on delivery and documentation requirements.
  • Ensure accurate documentation and adherence to policies and regulations.
  • Support working capital management by ensuring timely invoicing, order accuracy, and dispute resolution.

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