Customer Service & Retention Advisor

About the Business

We are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees.
Our values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work.

Main Purpose of the Role

As a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience.

Role Requirements

Deliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat.
Respond promptly and professionally to cu...