Alcantarilla (Murcia), Spain | Hybrid

Customer Service & Sales Administration Manager

Are you ready to bring order to complexity and turn processes into performance? This is your chance to step into a pivotal leadership role within our Customer Excellence Department, where precision, collaboration, and impact come together. At Hero, this role is not about maintaining the status quo. It's about shaping how our commercial engine runs, empowering teams through change, and ensuring our customers experience seamless, reliable service every single day.

What you'll achieve

• Lead Process Transformation: You will drive the implementation and stabilization of new processes across order management, invoicing, pricing, and returns, ensuring smooth transitions and strong stakeholder alignment.
• Champion Change & Adoption: You will promote best practices, guide teams through change, and ensure new ways of working are fully embedded acro...