Job Title: Customer Service / Sales Support Advisor

Location: Nr Stroud

Hours: Full time, 37.5 hours per week (flexibility required during peak seasons)

Salary: £25,000

Key Responsibilities

• Handle incoming calls, emails, and webchat enquiries, providing accurate information and resolving queries efficiently
• Process customer orders and assist with dispatch using courier and e-commerce platforms
• Provide product advice and support customers in selecting suitable options
• Maintain strong product knowledge to confidently support customer enquiries
• Deliver a high level of customer service to ensure customer satisfaction and repeat business
• Support sales activity by assisting customers through the purchasing process
• Assist other areas of the business during quieter periods
• Maintain accurate records and ensure all customer interactions are h...