About the role Sunton Trading and Consulting Pte Ltd is seeking a dedicated and customer-focused individual to join our team as a Customer Service professional. In this full-time role based in Raffles Place, Central Region, you will be responsible for delivering exceptional customer service to our diverse client base.
What you'll be doing - Handling inbound customer inquiries and requests via phone, email, and other communication channels
- Providing accurate and timely responses to customer questions and concerns
- Troubleshooting issues and providing effective solutions to ensure customer satisfaction
- Maintaining detailed records of customer interactions and following up as needed
- Contributing to the continuous improvement of our customer service processes and procedures
- Collaborating with cross-functional teams to address complex customer needs
What we're looking for