Innova Solutions is partnering with a client that is actively seeking to hire a Customer Services Specialist for an immediate opening.
Title: Customer Services Specialist
Duration 6-month contract with potential extension/conversion
Employment Type: Full-time / Contract on W2
Location : Tempe, AZ 3 days in/ 2 days remote
In this role, you will:
Contact customers to confirm business needs and qualify leads Route confirmed referrals to dedicated sales consultants Support Spanish-speaking customers as needed Track customer contact attempts and maintain accurate notes Schedule calls and manage referral pipelines efficiently Conduct customer callbacks and follow up on documentation/signings Coordinate with underwriting and contract validation teams Complete welcome calls to support customer activation