Overview

Lutron – Orluna is seeking a proactive and customer focused Customer Service Specialist to join our team at our Dunstable office. In this key role, you will support the sales function and act as a central point of contact for our customers, delivering accurate, timely, and professional service throughout the quotation, order management, and aftersales journey. You will play an essential part in ensuring a seamless customer experience by coordinating with internal teams, resolving enquiries efficiently, and maintaining the highest standard of service at every stage.
Responsibilities

Prepare accurate quotations, pro‑formas, and sales orders using Sage.

Provide daily administrative and customer service support to Sales Managers.

Act as a key point of contact for customer enquiries via phone and email.

Handle technical queries, escalating to specialist teams when necessary.

Process customer orders eff...