BE GREAT TOGETHER WITH US.
Location:
Batu Kawan, MY
Employment Type: Permanent
Principle Duties & Responsibilities
Customer Order Management & Support
- Provide friendly, courteous, and professional support for customer orders received via email, telephone, customer portals, and fax using the company’s Order Management System.
- Manage end-to-end customer orders including order entry, monitoring, consignment project, tracking changes, backlog management and ensuring full compliance with customer requirements.
- Ensure timely and accurate invoicing in compliance with Incoterms and agreed payment terms.
- Maintain complete and accurate order history in compliance with audit and document retention requirements.
- Ensure all supporting customer purchase orders are received and properly archived.
- Be proactive in communicating order issues, risks, delays, or changes to customers.