About the Role
This is a high‑impact customer support role focused on email case management and issue resolution, not a high‑volume call center environment. The Client Support Specialist plays a vital role supporting Account Managers and assisting fleet drivers with service-related needs. If you enjoy research, problem‑solving, and written communication, this role offers meaningful work and long‑term growth potential.
What You’ll Do

+ Serve as a support partner to Account Managers overseeing fleet clients

+ Manage a high volume of customer emails and cases using Salesforce

+ Assist drivers with service issues such as vehicle impounds, billing questions, documentation requests, and general support needs

+ Research and resolve issues creatively — thinking outside the box to find the best solution

+ Communicate regularly with internal departments via Microsoft Teams

+ Make outbound follow‑up calls as needed to resolve open cases<...