Job Description: Work with Sales Team to identify Order to Fulfill strategy for Key Customers Monitor Key Customer Order from Order intake to Fulfillment Track and report priority order fulfillment status. Resolve escalations by coordinating with offshore teams. Lead regular performance reviews and present operational metrics Document tribal knowledge and process exceptions. Coordinate cross-functional issue resolution across Offshore teams Liaise with internal teams (supply chain, logistics, finance, customer service) to resolve issues impacting customer commitments. Monitor and manage high-priority orders and escalations, ensuring timely resolution and communication. Provide operational insights and data to support sales in customer engagements. Drive continuous improvement by identifying recurring issues and proposing solutions.
Experience & Background Degree/Bachelor in any discipline 4–7 years of experience in customer service, order management, logistics coordination, or sales...