Salt is looking to hire Customer Service Specialist for a global technology company in Singapore for 12 months & renewable contract role. In this role you will be responsible for ensuring the automation routes internal customers to the right internal team and to resolve their query.

Description:

• Define, build, implement and monitor projects that increase internal customer experience.
• Monitor auto-routing to ensure the right point-of-contact is documented in our system.
• Identify the most common FAQ's and improve our technology self-help tool so we enable our internal customers to self-serve.
• Root-cause analysis for ineffective rooting, define a recovery plan and implement.
• Total ownership if issues is not resolved, then working with our process team defines a strategy to resolve the gaps.

Qualification:

• Bachelor's degree or above with over 3 years of relevant working...