Overview

We are looking for a dynamic Client Support Specialist to join our client's customer service team supporting the Americas region. This role offers opportunities to learn, grow, and engage with clients across multiple platforms. Success in this role requires efficiency, adaptability, eagerness to learn, multitasking, and strong tech skills. You will help create meaningful customer experiences through calls, emails, live chat, and social channels.

Duties and Responsibilities

• Deliver exceptional customer service to account holders in the US and Canada.
• Respond promptly to inquiries across multiple channels, focusing on inbound calls and emails (live chat and social support upcoming).
• Guide customers through order-taking, troubleshooting, and navigating company websites.
• Review client accounts and provide updates on orders, subscriptions, shipping, refunds, and other account matters.
• De-escalate client...