Elevate the customer experience as a Customer Service Supervisor at PetSmart. Focus on leading associates while maintaining safety and quality in a pet-friendly environment.
In this full-time role, you will drive excellence in customer service and oversee all store operations. Lead and mentor team members for their development, manage pet parent experiences, and ensure safety and cleanliness throughout the store. Engage with various platforms to enhance the shopping experience for pet parents.
Key Responsibilities:
• Lead and mentor associates for their development
• Validate operational tasks and ensure compliance
• Manage pet parent experiences on all platforms
• Ensure store safety and cleanliness standards
• Oversee live pet sales and adoption processes
Requirements:
• 2+ years of retail experience in customer-focused roles
• Preferred leadership experience in a retail setting
• Full-time availability with adaptable schedule
• Proficiency in nece...