• Oversee daily operations of the customer service department to ensure effective processes and high-quality service.
• Train, mentor, and manage a team of customer service representatives to enhance their performance and career growth.
• Handle customer escalations and resolve complex issues to maintain high customer satisfaction.
• Develop and implement strategies to improve service efficiency and customer experience.
• Monitor and analyze key performance indicators (KPIs) to drive team success and meet organizational goals.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or related field
• Experience Level: 3–5 years in customer service or supervisory role
• Skills and Competencies: Strong leadership and communication skills
• Skills and Competencies: Proficient in customer service software and CRM systems
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