Job Summary Handle customer enquiries and feedback via livechat and email, provide accurate translations of product communications, coordinate internally to resolve issues, and support payment reconciliation and withdrawal processes to enhance global customer experience.
Responsibilities - Respond promptly and efficiently to customer enquiries and feedback through livechat and email to resolve issues and questions
- Translate product information and customer communications such as newsletters and emails to ensure clarity and consistency
- Develop deep knowledge of products and internal software to assist customers effectively
- Coordinate with internal teams to ensure timely and accurate resolution of customer enquiries
- Collect and relay customer feedback to business partners to drive improvements in customer experience
- Document new customer information and operational workflows accurately
- Reconcile customer pay...