Customer Service Advisor
Lincolnshire County Council
Part time – hours per week
Salary - £,. pro rata plus Serco Benefits.
Main Purpose:
To understand the needs of unpaid carers. To provide information, advice, and guidance and to make appropriate onward referrals to support carers to maintain their unpaid caring roles.
To provide an administrative function to support the service
ain Accountabilities:
Provide an exceptional customer service experience to all Carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat) Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures ( the care act / framework and safeguarding) and keep up to date with legislation changes as required Through effective call control and a stre...