Preferred Skills :

• Strong interpersonal skills, good articulation and pronunciation for clarity
• Clear and professional verbal and written communication
• Active listening to understand customer needs
• Navigating different tools and applications while assisting customers
• Positive attitude, friendliness and ability to handle difficult or upset customers
• Maintaining strong professionalism and calmness under pressure
• Proficient in Hindi, Bengali, English (regional language along with these will be welcomed)

Job Description:

• Addressing calls and respond to customer queries in a professional manner
• Provide accurate information about products, services etc
• Maintain detailed records of customer interactions, transactions and process service requests as appropriate
• Ability to work flexible shifts, including evenings, weekends, and hol...