Customer Services Change Specialist (Voice)

Location: Basildon

Benefits

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands‑On, Team‑Customised throughout your career

Responsibilities

• Management company change requests
• Internal Voice initiatives and improvement opportunities
• Supporting delivery of wider business change impacting Voice
• Representing Voice in audits, meetings, and project discussionsHelping ensure operational change is practical, well‑managed, and embedded effectively within the contact centre

Qualifications