Working Hours & Reporting

• Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00
• PPE requirements in operational areas

Reporting to: Customer Service Team Leader

About the Company

About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.

Summary

To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.

Responsibilities & Qualifications

• Handling customer enquiries via phone and email.
• Managing customer requests, queries and complaints.

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