Customer Solutions Manager

Kingston upon Thames

£50,000 + Package

Social Housing Maintenance Contractor

Outline of Role:

We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames.

This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience.

The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making.

Key Responsibilities:

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