The Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.
DUTIES AND RESPONSIBILITIES
CUSTOMER SUCCESS MANAGEMENT
- Develop trusted advisor-relationships with our customer’s senior/strategic management, executive sponsors, and key influencers among stakeholder groups that will be affected.
- Develop Customer Success Plans and Quarterly Success Reports for customers
- Conduct Quarterly Success Reviews for customers and drive collaboration for progress towards outcomes
- Ensure all activities to drive adoption is aligned with and contributes to internal group’s desired business outcomes