**Overview**

The Customer Success Account Manager (CSAM) – Principal is a senior individual contributor responsible for driving customer outcomes, long-term value realization, and sustained consumption across a portfolio of complex and strategically important customers. This role operates with high autonomy, requires strong executive engagement capability, and plays a critical role in shaping customer success strategy and execution.

The role supports Australia-based customers and is required to operate within the Australian timezone, maintaining Australian business hours to ensure effective customer engagement, delivery continuity, and internal alignment.

This position is based in Malaysia, and only applicants with valid authorisation to work in Malaysia are eligible to apply.

**Responsibilities**

**Customer Strategy & Outcomes**

+ Own and lead the end-to-end customer success strategy for assigned accounts, aligning Microsoft soluti...