Reporting directly to the Regional Senior Director of Customer Success, the Customer Success Manager (CSM) plays a pivotal role in supporting the customer lifecycle and developing outstanding customer relationships through the highest levels of ongoing support. Individuals in the CSM role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success.

In this role you will act as the primary point of contact for your customer and leverage the FICO platform to help drive expansion and retent...