The Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.

II. DUTIES AND RESPONSIBILITIES

CUSTOMER SUCCESS MANAGEMENT

• Develop trusted advisor-relationships with customers’ senior/strategic management, executive sponsors, and key influencers among stakeholder groups that will be affected.
• Develop Customer Success Plans and Quarterly Success Reports for customers.
• Conduct Quarterly Success Reviews for customers and drive collaboration for progress towards outcomes.
• Ensure all activities to drive adoption are aligned with and contribute to internal group’s desired business outcomes.

CURRENT OPERATIONAL DIS...