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🥝 Customer Success Enablement Specialist

Informa PLC | George Town, Malaysia | Posted June 02, 2026

Job Description

Job Description

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

  • Generate custom deliverables (, emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
  • Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
  • Collaborate across teams to address unique Account dynamics and...
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