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🥝 Customer Success Engineer (Support Engineer)
Utimaco | Aachen, Germany | Posted June 07, 2026
Job Description
Your tasks
Your mission:
Ensure an excellent customer experience in close collaboration with our customers and partnersSupport our customers and partners to solve problems and ensure a noticeable top-level satisfactionContinuous improvement of our support quality and infrastructureYour responsibilities:
Act as a capable partner on eye level in appearing support cases;Handle support cases of 1st, 2nd and 3rd level;Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineersManage RCA for RMA cases Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);Partner with our global support colleagues as well as other internal and external interfacesYour profile
Your profile:
University degree with technical focus or similar background with severa...