Job Title: Customer Success Associate

Type: Full Time

Experience - 0-2 years

About Company

ZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we also specialize in cloud management. Our offerings span over 25 practices, including

Product, UI/UX, Infrastructure, SRE, DevOps, Application, Data, and AI. The technologies we support include Java, React, Flutter, Python, IoT, BigQuery, Data Lake, and more.

About the Job Role:

We are seeking a dedicated and data-driven Customer Success Associate to join our team. In this role, you will focus on

improving the overall customer experience by managing key performance indicators (KPIs) such as

Sentiment Analytics, Engagement Scores, and Request Completion SLAs. You will con...