As a Customer Success Executive at Infor, you are the strategic leader responsible for ensuring customer success by proactively driving measurable value, business outcomes, and strategic objectives. This role requires managing and growing customer relationships across both business and IT stakeholders, fostering multi‑threaded engagement at the champion level. You will be accountable for achieving key metrics such as SaaS renewal rate (% of dollars renewed), book of business expansion, and multi‑year contracts, in alignment with customer and revenue goals, in collaboration with Strategic Renewal Managers and Account Executives.

Responsibilities

• Driving Outcomes & Value:
  • Engage as a trusted advisor to both business and IT leaders, aligning Infor’s solutions with the customer’s strategic objectives.
  • Develop and execute joint success plans with customers that include clearly defined milestones and measurable outcomes.
  • Acti...