Location: Based in Indonesia Groundup.ai aims to empower every workplace to be an AI-driven company. We envision that our clients will be using our AI tools as a foundation in their everyday operations. As we continue bringing our innovative approach to fast-growing companies across manufacturing, aerospace, logistics, and maritime, we are looking for a Customer Success Executive to join us on this exciting journey. This role is critical in ensuring our customers gain maximum value from our solutions, including our Cognitive Maintenance (CGM) and CMMS platforms. You will be the key link between our clients, product team, and vibration experts—driving smooth onboarding, effective product adoption, and long-term client satisfaction. As a Customer Success Executive, you will act as the voice of the customer within Groundup.ai. Your role requires a balance of customer support, account management, and technical product knowledge to guide customers from onboarding through continued engagemen...