About The Role As the Customer Success Lead you’ll lead a team of experienced Customer Success team members across APAC (Japan, Korea, South + North Asia). You’ll balance people leadership, strategic direction, and hands‑on customer impact – driving excellence in post‑sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.
You Will - Lead, coach, and develop a high‑performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.
- Act as a player‑coach: directly manage priority accounts, join key customer conversations, and model best‑in‑class success practices.
- Lead by example in complex post‑sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
- Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.
- Monitor and optimize d...