The Role

Located:   London, Paris, or Munich / Stuttgart on a hybrid basis. Some travel required. 

The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting to the SVP Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth.

Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. The position plays a critical role in strengthening Quadient’s customer‑centric operating model by aligning Customer Success, Sales, and Product teams around shared outcomes and long‑term customer value.

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