Job Type: Full-Time

Compensation: $85,000-100,000/year + annual bonus

Location: Alexandria, VA (onsite - 10 WFH days per quarter)

Our association client is seeking a Customer Success Manager to develop strong, long-term customer relationships and make strategic, operational, and measurable contributions to customer business objectives. This individual will serve as the primary owner of a portfolio of high-value accounts, helping drive adoption, engagement, retention, and expansion across AI-powered marketing solutions for multi-location businesses.

Responsibilities

• Serve as the primary point of contact and account owner for a portfolio of high-value customers
• Build and maintain strong customer relationships while acting as a trusted advisor
• Drive product adoption, enablement, retention, and account growth
• I...