Take the lead at Feroot Security as the Customer Success Manager, driving proactive engagement and delivering value across the customer lifecycle. Develop a high-performing team while anticipating customer needs and fostering accountability.
In this full-time role based in Toronto, Canada, you will manage a team of Customer Success Engineers. Your strategic vision will shape the approach to customer experience as you ensure seamless onboarding, retention, and growth. Focus on proactive risk identification and measurable outcomes while collaborating with cross-functional teams.
Key Responsibilities:
• Lead and develop a team of Customer Success Managers
• Establish a clear vision for customer success execution
• Drive proactive engagement and risk management initiatives
• Ensure consistent execution throughout the customer lifecycle
• Act as an escalation point for complex customer situations
Requirements:
• 5+ years managing global Customer Success teams
•...