Become a key player at Planisware as a Customer Success Manager in Montreal, Canada, focusing on strategic client engagement and satisfaction. The hybrid work arrangement allows flexibility.
As a Customer Success Manager, your role is crucial for building strong relationships with enterprise-level clients. You will guide them in using Planisware’s software solutions effectively, ensuring they achieve their objectives. Your position encompasses churn protection, revenue growth, and acting as the customer advocate within the company.
Key Responsibilities:
• Establish and maintain strong client relationships
• Support user adoption to prevent churn
• Drive the execution of customer-centered roadmaps
• Manage account growth and service sales initiatives
• Train stakeholders to enhance platform utilization
Requirements:
• Bachelor's degree in Business or Engineering
• 3+ years in Customer Success or similar roles
• Solid experience with enterprise account ma...