**We are SAP**
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**What we offer**
We help the world run better.
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**Who You’ll Become**
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP func...