Experience: Minimum of 5 years in a customer success or account management role, preferably within a B2B environment.
Education: Bachelor's degree in Business, Marketing, or a related field.
Skills: Strong communication, problem-solving, and interpersonal skills. Proficiency in CRM software (e.g., Salesforce, HubSpot).
Attributes: Self-motivated, results-driven, and able to work independently and as part of a team.
Client Onboarding & Adoption: Lead the onboarding process for new clients, ensuring they understand and derive maximum value from our products and services.
Relationship Management: Build and maintain strong, long‑lasting client relationships, acting as the main point of contact for all customer needs.
Customer Retention & Growth: Monitor customer health metrics, proactively address issues, and identify opportunities for upselling and cross‑se...