About the Role
Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios.
The focus is on customer retention, renewal growth and identifying any upsell/cross selling opportunities with the support of trainer, implementation, and consultant functions.
Responsibilities
Developing new relationships and being a trusted advisor to clients. Facilitating product development and identify requirements in relation to organizations’ ambition - navigate customer queries with relevant internal stakeholders.Driving customer retention, satisfaction & success. Delivering tailored value stories (value reinforcement) - Demonstrating product/services ROI.Supporting renewals with Sales team by identifying value story, customer needs and advocates for Elsevier...