Overview

Job title: Customer Success Manager, Marketing Cloud

Company: Salesforce

Responsibilities

• Serve as the primary contact point for Salesforce’s largest and highest-profile customers, partnering with a small number of assigned accounts and focusing on the customer’s business goals to improve technical and operational health and maximize value from the Salesforce investment.
• Maintain awareness of the customer’s key events, needs, potential risks, and value drivers.
• As a trusted advisor, build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate business needs into solutions.
• Forge relationships with customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and promote proactive services.
• Proactively set the customer up for success through platf...