Customer Success Manager (EMEA)

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimise decision-making, and deliver exceptional customer experiences.

Role Overview:

We are seeking an experienced Customer Success Manager to own commercial outcomes and strategic relationships across a portfolio of enterprise retail and CPG customers in EMEA. Based in Poland, you will drive renewals, expansion, and value realisation, partnering closely with customer success, delivery, product, and sales. This is a high-impact role for a consultative, data-driven relationship builder with deep understanding of retail and enterprise SaaS.

Key Responsibilities:

Account ownership and strategy