Customer Success Manager - PropTech (SaaS)

london, south east england, United Kingdom Company: JR UK Client / Employer: Chapman Tate Associates

We are looking for a Customer Success Manager to build strong client relationships, drive platform adoption, and ensure customers achieve maximum value from our solutions. You will act as a trusted advisor, supporting customers throughout their journey and helping them achieve their business objectives through effective use of the platform.

Key Responsibilities

• Serve as the primary day‑to‑day contact for a portfolio of customers, building trusted relationships with key stakeholders and maintaining a strong understanding of their goals, challenges, and priorities.
• Lead customer onboarding activities, ensuring a smooth transition from implementation to ongoing platform adoption and success.
• Deliver regular customer check‑ins, strategic reviews, and training sessio...