Customer Success Manager - PropTech (SaaS)

Location: Taunton, South West England, United Kingdom

Company: JR UK

Client / Employer: Chapman Tate Associates

We are looking for a Customer Success Manager to build strong client relationships, drive platform adoption, and ensure customers achieve maximum value from our solutions. You will act as a trusted advisor, supporting customers throughout their journey and helping them achieve their business objectives through effective use of the platform.

Key Responsibilities

• Serve as the primary day-to-day contact for a portfolio of customers, building trusted relationships with key stakeholders and maintaining a strong understanding of their goals, challenges, and priorities.
• Lead customer onboarding activities, ensuring a smooth transition from implementation to ongoing platform adoption and success.
• Deliver regular customer check-ins, strategic reviews, and trai...