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🥝 Customer Success Manager
Tive | san luis potosí, Mexico | Posted June 08, 2026
Job Description
Our Ideal Candidate Has - A proactive, data-driven mindset—someone who anticipates needs, identifies risk early, and acts before problems escalates.
- Strong customer communication skills, able to guide onboarding, present value clearly, and manage renewal conversations with confidence.
- High organizational rigor, capable of managing 60–70 accounts while maintaining accurate, complete documentation in Salesforce.
- Ownership mentality—takes accountability for customer outcomes, follows structured processes, and drives cross-functional alignment.
- Ability to interpret dashboards and usage signals to connect customer behavior with actions that improve adoption, retention, and GRR.
- Experience in Customer Success, Account Management, SaaS, IoT, logistics, or supply chain.
Nice To Haves - Familiarity with Salesforce, Pendo, and analytics dashboards.
- Background supporting hardware + software prod...