Overview

We are partnering with a fast-growing fintech company in the treasury and capital markets space that is looking to hire a Korean-speaking Customer Success Manager to support and grow relationships with clients across the APAC region.

This role will be responsible for managing customer relationships throughout the post-sales lifecycle, driving product adoption, ensuring customer satisfaction, and identifying opportunities for account growth and retention.

Responsibilities

• Act as the primary point of contact for the client
• Build strong relationships with key stakeholders and understand customer business objectives
• Drive onboarding, implementation, product adoption, and customer engagement initiatives
• Conduct regular business reviews and provide strategic recommendations to customers
• Monitor customer health, identify risks, and proactively manage retention efforts
• Collaborate closely with Sale...