Your mission

• Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion


• Continuously improve CS processes, playbooks, and tooling


• Act as primary point of contact for key accounts and build long-term customer relationships


• Monitor customer health scores and proactively identify risks and opportunities


• Collaborate with CS Engineers and Support to resolve complex product or technical topics


• Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements


• Support self-service formats such as our knowledge base and customer learning portal


• Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

• Based in Germany


• Proven experience driving onboarding, retention, and renewals across multiple accounts


• Familiarity with**, Zen...