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🥝 Customer Success Officer

Hunter Campbell | Auckland, New Zealand | Posted June 25, 2026

Customer Success Officer

Job Description

Responsibilities

:
  • Serve as a primary point of contact for customer onboarding and support queries
  • Partner with Customer Success Managers to support client onboarding, training, and early adoption
  • Analyse support tickets and customer feedback to identify trends and improvement opportunities
  • Collaborate with the Product team to escalate bugs and improve platform usability
  • Drive enhancements including help centre content, onboarding flows, and AI-driven support
  • Develop and maintain customer-facing resources — FAQs, guides, and onboarding materials
  • Build foundational knowledge in AML/CTF and CDD processes to better support clients
  • Contribute to internal process improvements that lift the overall customer experience

    • Key attributes needed

  • Background in Business Analysis, Customer Support, or Customer Success
  • Strong communication skills – able to translate complex concepts clearly for...

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