Senior Manager, Customer Success Management (m/f/d)

Responsibilities

• Act as strategic partner to local, regional and global clients
• Serve as internal and external innovation agent, driving change for faster market reaction
• Lead a team of industry CSMs and coordinate client services across countries and categories
• Ensure effective client training and onboarding of new customers; educate key and senior customers on relevant features and functionalities
• Drive high adoption rates of gfknewron, demonstrating ROI and maintaining engagement
• Identify and build new user base for GfK offerings; develop fact‑based answers to complex business questions
• Deliver insightful top‑level presentations and actionable recommendations to key clients
• Identify leads for cross‑sell and upsell opportunities, and collaborate with account management at pre‑sales and renewal stages to generate sales leads <...