Become part of TapMango's mission as a Customer Engagement Specialist. Focus on executing strategies to boost client retention and satisfaction through targeted communication and engagement efforts.
This role suits candidates with 1-2 years of experience in customer success or a sales role, ideally in SaaS. You will conduct outreach to clients at risk of disengagement, follow structured workflows, and contribute directly to improving key performance indicators that reflect client health and product usage.
Key Responsibilities:
• Implement outreach initiatives for disengaged clients
• Engage clients through calls and personalized communication
• Adhere to structured processes for retention and re-engagement
• Track KPI metrics for reporting and analysis
• Document client feedback for process refinement
Requirements:
• 1-2 years in customer success or relevant sales experience
• Excellent communication and problem-solving abilities
• Comfortable with clie...