Job Description - CSS

Experience : 3 - 5yrs

Shift Timing : 12noon - 9PM 

Objectives of this Role

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

To better customer adoption by meeting up upsell/cross sell targets

Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Maintain existing customer success metrics and data as directed

Daily and Monthly Responsibilities

Serve as day-to-day contact ...