Customer Success Specialist (Local) – Mandarin + Cantonese | Penang (Livingstone)
RM4000–4500 + RM700 KPI + 13th Month Salary | 5-day work week (Rotational shifts) | Onsite | ASAP Start
We are currently hiring a Mandarin + Cantonese-speaking Customer Success Specialist for a leading customer support operation based in Penang (Livingstone).
This role is ideal for candidates who are passionate about delivering excellent customer experiences in a structured, fast-paced support environment.
Key Responsibilities:
- Handle customer queries via phone, chat, and other channels
- Assist customers with order status, delivery updates, and service requests
- Provide clear, professional, and solution-oriented support
- Ensure accurate data entry into internal systems
- Maintain high standards of customer satisfaction and service quality
- Adapt communication style based on customer needs and situations